Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not, please review our returns policy below.

1. Change of Mind Returns

Please note we do not offer refunds for a simple change of mind. However we offer a store credit in replacement of the item. Our store credits have a 2 year expiry date.

2. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of receiving your order. We will assess the issue and provide a solution, which may include a repair, replacement, or refund.

3. Return Process

To initiate a return:

• Contact our customer service team at info@luckyclubthestore.com with your order details and number.
• We will provide you with instructions on how to return your item. Please allow for 1-2 business days for us to get back to you.
• You are responsible for return shipping costs unless the item is faulty or damaged.

4. Refunds

Refunds will be processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method. Please allow for another 10 business days for the refund to complete the transfer into your account.

5. Exclusions

Please note that we cannot accept returns on the following :

• Swimwear, underwear, or items that have been worn or used.
• Sale items.
• Wear and Tear from being mistreated.

6. Changes to This Policy

We may update our returns policy from time to time. Any changes will be posted on our website. (Last edited 26/10/2024)

If you have any questions about our returns policy, please contact us at info@luckyclubthestore.com

Thank you for shopping with us!